We do our best to clearly describe the products you are purchasing from our website, their contents, features, quality, and value, so that you know exactly what you are purchasing and can confidently determine its suitability for your needs. But we acknowledge that it’s possible we can overlook something that should be included in our product information or misjudge how something we do include is interpreted by the reader. So we offer a 100% money back satisfaction guarantee on our digital publications:
If you find that our product is in any way inconsistent with the product description we provide, or if you find that the product is unsuitable for your purposes after determining, based on our product description, that it should be suitable, we will refund the entire amount of the purchase price of the product, including any taxes or other fees that were included in the purchase price.
Understand that we are putting ourselves at a higher risk for fraudulent guarantee claims, due to the intangible nature of digital products, and the fact that they cannot truly be “returned” in the same way a physical product can be, as collateral to justify a normal refund. So our guarantee is conditional.
Our refund policy lasts 14 days, which we believe is enough time to review the contents of your purchase to determine its suitability/relevance for your particular situation. Once the 14 days has passed following your date of purchase, the purchase becomes ineligible for a refund.
To be eligible for a return, use our Satisfaction Guarantee Refund Request form to submit, within 14 days from the date of purchase, a detailed explanation for your dissatisfaction, whereupon it will be reviewed for approval. We use the information you submit as feedback to improve our product information to ensure we explain the contents, features, and value of our digital products accurately and thoroughly enough to prevent future satisfaction guarantee claims. We also use the information to determine the validity of the claim.
Within 3 business days after your guarantee claim is received, we will review it and send you an email to notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to the original method of payment used for the purchase, at the time we notify you of the status of your refund.
Late or missing refunds
Please allow 5-7 business days for your refund to appear on your account. Different banks and card processors handle these transactions differently, and they can sometimes take some time to complete. If you haven’t received a refund after 7 days, be sure to check your account balance on your original method of payment before contacting us.
You are welcome to contact us for questions related to refunds and returns.